FAQ
WHAT IS YOUR RETURN POLICY?
REFUNDS
We hope you are happy with your purchase, however, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund.
All orders must be returned within 14 days of the purchase date. All returned items must be in a new and unused condition, with all original tags and labels (if applicable) attached.
Custom made orders are non refundable.
RETURN PROCESS
Please include your name and order number in your return.
We strongly recommend that you use a trackable delivery method when returning items.
Unfortunately we are unable to cover return postage costs therefore these are the responsibility of the customer.
Our returns address is:
Bows Inspired by Georgia Kate
451 Carnhill
Derry / Londonderry
Northern Ireland
BT48 8BU
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return within 5 working days. We will notify you by email when your refund has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at bowsinspiredbygeorgiakate@gmail.com
QUESTIONS
If you have any questions concerning our return policy, please contact us at bowsinspiredbygeorgiakate@gmail.com
DO YOU OFFER GIFT VOUCHERS?
Gift vouchers are available from £10. They come in a gorgeous ribbon tied envelope and would make a perfect gift. Vouchers can be posted directly to recipient if requested.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept debit/credit card payments from all major brands: Visa, Mastercard, American Express, Discover, Diners, CUP, JCB and Maestro and KLARNA
WHEN WILL I RECIEVE MY ORDER?
We will aim to dispatch orders within 48 hours of order being received. Custom orders such as birthday crowns will have a longer dispatch period. If you are in the need of a rush order please drop me a message to confirm.
SHIPPING & DELIVERY
Everything on our website is made to order.
Please allow up to 2-5 business days until items are dispatched. If you need your order for a set date please contact us, we always do our best to help you have your items in time for a special occasion. Please allow a further 1-2 days for delivery in the UK & Ireland. All orders are beautiful packaged in boxes and sent first class with proof of postage obtained.
All orders will be posted to the address given at time of payment, if you notice you have entered the wrong address please pop us a message asap. Bows Inspired by Georgia Kate cannot be held responsible for sending to the wrong address. If you wish to upgrade to priority shipping or insure your package please contact me before placing an order to arrange paying the extra cost. By purchasing you are agreeing to these terms.
SAFETY
Please use all headbands and clips with adult supervision. DO NOT leave your child unattended while wearing any headband or clip as some may contain small parts which maybe pulled of and cause chocking. Do not let your child nap wearing hair accessories. You assume any and full responsibility for the safety of your child.